Nutech Help Desk
Nutech Help Desk is an onshore, multi-language, inbound help desk focused on technical and customer support for mobile devices and mobile applications. Gain tier 1 and tier 2 help desk support coverage, allowing your engineers to focus on mission critical incidents. Whether your help desk users are employees or customers, our experts learn your process to provide customized technical support and customer service. With our state-of-the-art help desk systems, Nutech will save you time and money while providing real-time call metrics and incident reports. With over 25 years experience, enjoy peace of mind knowing that Nutech Help Desk has you covered. Free your resources. Unleash your enterprise.
- Minimized costs: Nutech’s approach to help desk allows for such a reduction in the typical cost of help desk services that your overall savings are magnified, saving you loads on staffing, equipment, facilities and more. In fact, we provide services for as little as 1/5th of the standard industry cost.
- Better flexibility and scalability: Since call volumes often rise and fall, your in-house help desk will face these fluctuations when agents will be idle (or unable to handle the call volume spikes). Nutech Help Desk can reduce the severity of call fluctuations and also reduce the cost-per-call.
- Access to specialized industry knowledge and Nutech experts: Nutech Help Desk allows you to tap into proven strategies and valuable insights, which only come from years of extensive experience. Our U.S. exclusive team understands your market, making it easier for them to learn the specifics of your business.
- Multilingual call support: Provide your customers with a stress free customer service experience. Allow them to call us in the language they feel most comfortable communicating in. Nutech Help Desk provides customer service in English, French, and Spanish. However, with our state of the art approach we can utilize other translation services to provide service in almost any language.
- State of the art technology: Our technology is ahead of the curve, constantly updated and managed with expertise so that your team and your customers always have the most up to date information.
- Services provided 24 hours a day 7 days a week: Any customer would love the convenience of getting in touch with your business at any time of the day, on any day of the week. Nutech Help Desk provides industry experts to your customers regardless of the day or time.
Still looking for more reasons as to why Nutech Help Desk is the perfect fit for your customer service needs? Click on our Infographic button below for even more reasons to choose Nutech Help Desk.